Question 1

What vehicles qualify under the BMW Certified Series Program?

Accepted Answer

Only those vehicles that have passed a rigorous 94-point inspection and 360° reconditioning process by an authorized BMW Retailer are Certified under the Certified Series program. The selected vehicles represent an exclusive selection verified by Carfax and are reconditioned by Certified BMW Technicians using only genuine BMW parts to ensure the safety and quality of the vehicle.

Question 2

How long is the Certified Pre-Owned exchange privilege?

Accepted Answer

3 days / 300 kms, whichever comes first.

Question 3

How long is the base Certified Powertrain Limited Warranty?

Accepted Answer

How long is the base Certified Powertrain Limited Warranty?BMW Certified Pre-Owned (CPO) Powertrain Limited Warranty delivers service for mechanical repairs, parts, and labour for 5 years and unlimited kilometres. The protection provides coverage for unexpected repairs during the contract term. For additional peace of mind, talk to your BMW Retailer about the optional Certified Platinum Vehicle Service Contract (VSC) for protection of most mechanical parts of your vehicle in the event of a mechanical breakdown for up to 8 years and unlimited kilometers. See below chart for more details.

BMW CERTIFIED PRE-OWNED VSC OPTIONS
								1-4 Years5 Years6 Years7 Years8 YearsNew Car Limited Warranty Period (4 Years or 80,000km)5 Year CPO Powertrain Limited WarrantyPowertrain VSC, Unlimited kmPowertrain VSC, Unlimited kmRoadside Assistance

Question 4

What does the base Certified Powertrain Limited Warranty cover?

Accepted Answer

Engine – Including engine block, cylinder heads, pistons, cranshaft and fuel pump.Transmission, Transaxle, Transfer Care – Including oil pump, cover, gears and automatic transmission clutch.Drive Axle – Including differential/axle housing, ring and pinion gear/carrier assembly, plates and springs.Hybrid/Electric Components – Including hybrid electric motor and electric motor.Exclusions may apply. Please consult your Contract for specific service plan details, including limitations and exclusions.

Question 5

What does the BMW Certified Platinum plan cover?

Accepted Answer

For more complete coverage, the Certified Platinum Vehicle Service Contract (VSC) covers all mechanical parts of your vehicle in the event of a mechanical breakdown, unless they are specifically listed as &#8220;not covered&#8221; in your Contract (i.e. maintenance items such as spark plugs and wiper blades, as well as items such as trim pieces, upholstery, and body panels).

Optional CPO Platinum SDC
Powertrain Limited Warranty PLUS

SteeringIncluding power steering system components.Front and Rear SuspensionIncluding suspension bushings and bearings.Climate ControlIncluding air conditioner and heater components.Hybrid/Electric ComponentsIncluding hybrid electric motor clutch, hybrid electric transmission oil pump.Electric Systems, Fuel SystemsIncluding sensors, power windows and seats, and fuel injection.Chassis HardwareIncluding hood safety catch and release cables, seat belts, and window regulatorsSeals and GasketsIncluding seals and gaskets for parts and components listed above.Factory Installed Navigation, Audio and High-tech ComponentsIncluding full-colour BMW Head-Up Display, navigation system, and surround sound system.

Talk to your BMW Retailer about the optional CPO Platinum Vehicle Service Contract (VSC) for protection for up to eight (8) years and unlimited kilometers from in-service date of most mechanical parts of your vehicle in the event of a mechanical breakdown.

*Exclusions may apply. Please consult your contract for specific service plan details, including limitations and exclusions.

Question 6

What is covered under the Roadside Assistance extension?

Accepted Answer

Roadside Assistance offers a range of services, including Emergency Services and Travel Planning. These include Emergency Service Call, Mechanical Breakdown Towing, Winching, Trip Interruption Benefits, and Travel Planning Services. All drivers registered to your vehicle are entitled to an extensive range of services and benefits at no additional cost.

Call from anywhere in the continental U.S. or Canada with your Vehicle Identification Number (VIN) and our operators will be happy to assist you.

For your BMW: 1-800-267-8269

For your BMW i*: 1-800-497-9940

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